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Images, video and loading

Choose the right crop and resolution for each placement.

Scale Theme · v1.9.3 · 1 min read

Overview

Included demo photography and press placements are examples. Replace them with accurate assets for the actual brand.

Step by step

  1. Upload real product photography and select images in the section/block image pickers.
  2. Where offered, a bundled Starter image supplies a fallback; a merchant-selected image takes precedence.
  3. Match the image ratio and focal position to the intended layout and review mobile cropping.
  4. Check video posters, alt text and below-the-fold loading. A large image file or unsupported media URL can still affect the page.

Still need a hand?

Send support your store domain, theme version, error code and what you tried. Keep authentication tokens out of public messages.

Contact Scale support ↗

Start here

Welcome to ScaleFind setup guides, authentication errors and the controls available in your theme.Install your themeUpload the official ZIP as an unpublished Shopify theme.Activate a storeConnect the license, store and theme authentication token.Update while preserving your setupUse the official updater and review its merge report.Pages and navigationAssign templates to real Shopify pages.Before you publishCheck actual shopping behavior and accurate product content.