Skip to documentation
ScaleHelp Center

This store connection is disabled

Review the store connection in your Scale account or contact support.

Scale Theme · v1.9.3 · 1 min read

Overview

Scale's activation screen does not delete theme settings, products or orders. If custom or third-party code changed the theme, a supported update may still be needed.

Step by step

  1. Open the connected store in your Scale account.
  2. Review whether its connection was disconnected or disabled. Reconnect using your authorized Shopify account where offered.
  3. Check the underlying license is active and verify the theme again.

Still need a hand?

Send support your store domain, theme version, error code and what you tried. Keep authentication tokens out of public messages.

Contact Scale support ↗

Start here

Welcome to ScaleFind setup guides, authentication errors and the controls available in your theme.Install your themeUpload the official ZIP as an unpublished Shopify theme.Activate a storeConnect the license, store and theme authentication token.Update while preserving your setupUse the official updater and review its merge report.Pages and navigationAssign templates to real Shopify pages.Before you publishCheck actual shopping behavior and accurate product content.