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Check your authentication token

The token could not be matched to a store. Copy the complete authentication token from your Scale account.

Scale Theme · v1.9.3 · 1 min read

Overview

Scale's activation screen does not delete theme settings, products or orders. If custom or third-party code changed the theme, a supported update may still be needed.

Step by step

  1. Copy a fresh complete authentication token from the connected store in your Scale account.
  2. Remove the previous value before pasting. Do not translate, truncate or add spaces inside the token.
  3. Save the theme and verify again. If it persists, contact support with your store domain and this code; do not send the token in a public message.

Still need a hand?

Send support your store domain, theme version, error code and what you tried. Keep authentication tokens out of public messages.

Contact Scale support ↗

Start here

Welcome to ScaleFind setup guides, authentication errors and the controls available in your theme.Install your themeUpload the official ZIP as an unpublished Shopify theme.Activate a storeConnect the license, store and theme authentication token.Update while preserving your setupUse the official updater and review its merge report.Pages and navigationAssign templates to real Shopify pages.Before you publishCheck actual shopping behavior and accurate product content.