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Check your activation setup

The verification request was not accepted. Use the current official Scale Theme and check your store connection.

Scale Theme · v1.9.3 · 1 min read

Overview

Scale's activation screen does not delete theme settings, products or orders. If custom or third-party code changed the theme, a supported update may still be needed.

Step by step

  1. Use the current official Scale Theme and the authentication token assigned to the store.
  2. Check custom code, proxies or browser extensions that may alter verification requests.
  3. Contact support with the code and theme version if the problem persists.

Still need a hand?

Send support your store domain, theme version, error code and what you tried. Keep authentication tokens out of public messages.

Contact Scale support ↗

Start here

Welcome to ScaleFind setup guides, authentication errors and the controls available in your theme.Install your themeUpload the official ZIP as an unpublished Shopify theme.Activate a storeConnect the license, store and theme authentication token.Update while preserving your setupUse the official updater and review its merge report.Pages and navigationAssign templates to real Shopify pages.Before you publishCheck actual shopping behavior and accurate product content.